Use the booking details page to manage an individual booking, including tickets, attendee communication, booking status, and event-specific tools. For information about booking statuses, see Booking details and statuses.
Open a booking
- Select Orders from the main menu.
- Find the booking order you want to manage.
- Click
on the order.
The booking details page opens. Available actions depend on the event’s settings and the booking status. Most action buttons appear at the top of the page.
Available actions
Transactions
Select Transactions to open the Balance page with the transactions filtered for that order.
Available for:
All online orders.
Print ticket
Select Print ticket to print the ticket or tickets at the box office.
Available for:
Confirmed, canceled, or refunded orders for events configured with ticket distribution.
Send ticket
Select Send ticket to send a booking confirmation email that includes a ticket link.
Available for:
Confirmed orders for events configured with ticket distribution.
Send link
Select Send link to send a booking confirmation email containing a custom action link.
The Action link section below the customer information also shows the generated individual link for the booking, which you can copy.
Available for:
Confirmed orders for events configured for custom action link distribution.
Message
Select Message to send an individual email message to the attendee.
Available for:
Unconfirmed, confirmed, canceled, or refunded orders.
Status
Select Status to change the booking status. For step-by-step guidance on canceling or refunding a booking, see Cancellations and refunds.
- Bookings completed through the box-office channel can move back and forth between Confirmed, Canceled, and Refunded.
- Bookings completed through the online channel can move only forward: Confirmed → Canceled → Refunded.
Available for:
Confirmed, canceled, or refunded orders.
Edit
Select Edit to open the booking in the box office layout. For an event with a seating chart, the booked seats are selected.
Box-office bookings can be edited. Online bookings open in view-only mode.
Available for:
All bookings.
Payment link
Select Payment link to open a pop-up with the generated payment link. You can copy the link or send it directly to the recipient. If the order has no customer email address, only the copy option is available.
Available for:
Pending orders created through the box office with requested online payment.
Delete
Select Delete to delete the booking order. Orders completed online cannot be deleted.
For information about canceling a payment request, see Cancellations and refunds.
Available for:
Administrators only, for canceled box-office orders.