# HowTo Entase

> Help center, developer documentation and blog for Entase — the global event ticketing and commerce platform. Content is English-canonical; append ?lc=<code> to any page URL for a translated version. Every article is also available as clean Markdown by appending .md to its URL.

## Organizers — Documentation, guides and best practices for event organizers.

- [Creating your seating charts and ticket templates](https://howto.entase.com/organizers/getting-started/creating-your-seating-charts-and-ticket-templates.md): Prepare reusable seating charts and ticket templates before scheduling a seated or ticketed event.
- [Setting up your public profile](https://howto.entase.com/organizers/getting-started/setting-up-your-public-profile.md): Set up and publish the organizer page ticket buyers see when they look you up.
- [Setting up your first event](https://howto.entase.com/organizers/getting-started/setting-up-your-first-event.md): Create and schedule your first event, then open sales by following the three main setup phases in Entase.
- [Scheduling an event in the Program](https://howto.entase.com/organizers/events-and-program/scheduling-an-event-in-the-program.md): Schedule an event in the Program by setting its dates, location, pricing, fees, access method, and opening sales.
- [Adding an event, experience, or attraction](https://howto.entase.com/organizers/events-and-program/adding-an-event-experience-or-attraction.md): Create an event, experience, or attraction by adding its description, category, and media, then continue to scheduling when ready.
- [Editing an event](https://howto.entase.com/organizers/events-and-program/editing-an-event.md): Edit an event’s core information from Events, or update a scheduled occurrence from the Program.
- [Archiving and unarchiving an event](https://howto.entase.com/organizers/events-and-program/archiving-and-unarchiving-an-event.md): Archive old events to hide them from the default Events view and the Program scheduling dropdown, then unarchive them when needed.
- [Deleting an event](https://howto.entase.com/organizers/events-and-program/deleting-an-event.md): Delete an event from Events after removing its scheduled Program items, provided it has no booking orders.
- [Canceling an event](https://howto.entase.com/organizers/events-and-program/canceling-an-event.md): Cancel a scheduled event from the Program, notify customers with valid bookings, and understand what to do about refunds.
- [Rescheduling an event](https://howto.entase.com/organizers/events-and-program/rescheduling-an-event.md): Reschedule an event that is already on sale, notify attendees when required, and reopen sales after the change.
- [Exporting the guest list from the Program](https://howto.entase.com/organizers/events-and-program/exporting-the-guest-list-from-the-program.md): Download the full guest list for a scheduled event from the Program as a PDF or CSV file.
- [Sending a message to the event audience](https://howto.entase.com/organizers/events-and-program/sending-a-message-to-the-event-audience.md): Send a message to customers with eligible bookings for a scheduled event from the Program.
- [Program event actions and settings](https://howto.entase.com/organizers/events-and-program/program-event-actions-and-settings.md): Use the settings menu on a scheduled Program event to view insights, share it, export guests, message customers, manage sales, edit, or cancel.
- [Program layout and event statuses](https://howto.entase.com/organizers/events-and-program/program-layout-and-event-statuses-explained.md): Understand the Program page layout, filters, progress bar, event statuses, and local time-zone display for scheduled events.
- [Browsing and filtering your events](https://howto.entase.com/organizers/events-and-program/browsing-and-filtering-your-events.md): Find events on the Events page and narrow the list by search, event timing, archive status, or category.
- [Embedding events on your website](https://howto.entase.com/organizers/sharing-and-embedding/embedding-events-on-your-website.md): Learn how to get the embed code for a single event's dates widget or your full program widget and paste it into your website.
- [Co-hosting an event](https://howto.entase.com/organizers/sharing-and-embedding/co-hosting-an-event.md): Learn how to share an event with a co-host, manage co-host access, and understand how shared scheduling appears in each organizer’s Program.
- [Short links and social sharing](https://howto.entase.com/organizers/sharing-and-embedding/short-links-and-social-sharing.md): Learn how to generate event-page or direct-checkout short links, attach tracking segments, and share them on social media.
- [Edit a booking](https://howto.entase.com/organizers/box-office-and-orders/edit-a-booking.md): Learn how to edit an existing reservation from the box office, and what to expect when you change seats or tickets on an order.
- [Cancellations and refunds](https://howto.entase.com/organizers/box-office-and-orders/cancellations-and-refunds.md): Cancel or refund confirmed bookings, understand payment refund handling, reverse eligible box-office changes, and cancel active payment requests.
- [Booking actions](https://howto.entase.com/organizers/box-office-and-orders/booking-actions.md): Open a booking’s details to manage tickets, attendee communication, status, payments, transactions, and other available actions.
- [Booking details and statuses](https://howto.entase.com/organizers/box-office-and-orders/booking-details-and-statuses.md): View booking details, understand the Orders list, find bookings by search, channel, status, or date period, and learn what each booking status means.
- [Channels and operators](https://howto.entase.com/organizers/box-office-and-orders/channels-and-operators.md): Learn how Entase records where each order came from — online or box office — and who or what processed it, so you can track sales by channel and operator.
- [Locking seats](https://howto.entase.com/organizers/box-office-and-orders/locking-seats.md): Learn how to lock seats, add optional notes and symbols, unlock individual seats from the chart, and manage locked-seat groups from the Locked seats list.
- [In-person sales and registrations](https://howto.entase.com/organizers/box-office-and-orders/in-person-sales-and-registrations.md): Use the box office to select seats or ticket types, take in-person registrations, and complete sales with cash or online payment.
- [Box office overview](https://howto.entase.com/organizers/box-office-and-orders/box-office-overview.md): Learn how to access the box office checkout, navigate its two layouts, and understand seat states so you can complete reservations quickly.
- [Sharing statistics](https://howto.entase.com/organizers/statistics/sharing-statistics.md): Create, share, and manage public links to filtered Statistics views without requiring recipients to have an Entase account.
- [Work with statistics](https://howto.entase.com/organizers/statistics/work-with-statistics.md): A tour of every tab in the Statistics section, including channel summaries, table breakdowns, exports, and cross-tab filters.
- [Statistics overview](https://howto.entase.com/organizers/statistics/statistics-overview.md): Learn what the Statistics page includes, how to use its top controls and currency view, and how to share statistics.
- [Protocols and invoices](https://howto.entase.com/organizers/balance-payouts/protocols-and-invoices.md): Learn what protocols and invoices are, when they are issued after your events, and how taxes affect invoices for anytime events.
- [Withdraw funds](https://howto.entase.com/organizers/balance-payouts/withdraw-funds.md): Learn how to withdraw your available wallet balance to a bank account, and who has permission to initiate a withdrawal.
- [Events balance](https://howto.entase.com/organizers/balance-payouts/events-balance.md): The Events tab in Balance shows your total online revenue for each event with confirmed online orders and whether its transactions have been released to your wallets.
- [Transactions](https://howto.entase.com/organizers/balance-payouts/transactions-explained.md): Learn the difference between released and unreleased transactions, when funds are released, and how to read the All and Statement views.
- [Balance overview](https://howto.entase.com/organizers/balance-payouts/balance-overview.md): Learn how Balance shows online revenue, wallet movements, transactions, events, and withdrawals.
- [Integrations and checkout customization](https://howto.entase.com/organizers/settings/integrations-and-checkout-customization.md): Configure tracking pixels, checkout branding, trusted origins, and payment methods from the Integrations tab in your organization settings.
- [Public profile settings](https://howto.entase.com/organizers/settings/public-profile-settings.md): Learn how to publish your organizer profile and configure its description, profile photo, cover photo, and social media photo from the Public Profile tab.
- [Ecommerce settings](https://howto.entase.com/organizers/settings/ecommerce-settings.md): Configure your customer support details, checkout policy, billing information, and payout bank accounts from the Ecommerce settings tab.
- [General settings](https://howto.entase.com/organizers/settings/general-settings.md): Learn how to update your partner profile name and customize your public profile URL handle from the General settings tab.
- [Settings overview](https://howto.entase.com/organizers/settings/settings-overview.md): A quick map of the Settings section and its four sub-sections — General, Ecommerce, Public profile, and Integrations — accessible to Administrators only.
- [Roles and permissions](https://howto.entase.com/organizers/team/roles-and-permissions.md): Learn what each of the four predefined team roles can access so you can assign the right role to every team member.
- [Team management overview](https://howto.entase.com/organizers/team/team-management-overview.md): Learn how to add team members to your partner profile, remove them, and change their roles from the Team page.
- [Stages overview](https://howto.entase.com/organizers/stages/stages-overview.md): Open, create, copy, or delete seating charts from the Stages page, and understand how these actions affect existing events.
- [Creating a stage](https://howto.entase.com/organizers/stages/creating-a-stage.md): Build and save a seating chart in the Stage Builder, including seats, regions, labels, layout controls, and venue details.
- [Sectors explained](https://howto.entase.com/organizers/stages/sectors-explained.md): Use sectors to visually organize a seating chart and create the ticket price categories for a scheduled event.
- [Creating a ticket template](https://howto.entase.com/organizers/tickets/creating-a-ticket-template.md): Build a ticket template in the Ticket Builder with dynamic text, barcodes, images, print settings, and a print preview.
- [Tickets overview](https://howto.entase.com/organizers/tickets/tickets-overview.md): Open the Tickets page to create, copy, delete, or edit the ticket templates used for your events.
- [Attaching a price policy to an event](https://howto.entase.com/organizers/discounts/attaching-a-price-policy-to-an-event.md): Learn how to attach a price policy to a scheduled event in the Program and update it when the event can be edited.
- [Discount stacking explained](https://howto.entase.com/organizers/discounts/discount-stacking-explained.md): Learn how Entase resolves multiple discounts by default and how a coupon created with the “with price policy” option combines with price policy discounts.
- [Creating a coupon](https://howto.entase.com/organizers/discounts/creating-a-coupon.md): Learn how to create, activate, edit, and manage a coupon with a unique code, terms of use, usage limit, validity dates, and policy rules.
- [Policy rules explained](https://howto.entase.com/organizers/discounts/policy-rules-explained.md): Learn how to configure policy rules: customer-facing titles, discount values and levels, conditions, match logic, and rule management.
- [Creating a price policy](https://howto.entase.com/organizers/discounts/creating-a-price-policy.md): Learn how to create a price policy, open its policy rules management page, and begin adding rules.
- [Discounts overview](https://howto.entase.com/organizers/discounts/discounts-overview.md): Learn how price policies and coupons reduce regular prices, how automatic and code-based discounts differ, and when to use each.
- [Creating and managing segments](https://howto.entase.com/organizers/segments/creating-and-managing-segments.md): Learn how to create, edit, and use segments to track your ticket sales by channel, campaign, or sales point.
- [Segments overview](https://howto.entase.com/organizers/segments/segments-overview.md): Segments are color-coded, uniquely-coded labels you attach to short links or apply at box office checkout to group and analyze your ticket orders.
- [Layout preferences](https://howto.entase.com/organizers/personal-account/layout-preferences.md): Choose your Entase language and theme, get help, or open the global ticket validation tool from the top-right toolbar.
- [Logging out](https://howto.entase.com/organizers/personal-account/logging-out.md): How to sign out of your Entase personal account.
- [Personal account settings](https://howto.entase.com/organizers/personal-account/personal-account-settings.md): Learn how to open your personal settings and update your profile photo, name, and password in Entase.
- [Forgotten password](https://howto.entase.com/organizers/personal-account/forgotten-password.md): Learn how to request a password reset link and set a new password for your Entase organizer account.
- [Email verification](https://howto.entase.com/organizers/personal-account/email-verification.md): Learn how to complete email verification by entering the 6-digit code sent to your registered email address.
- [Logging in and signing up](https://howto.entase.com/organizers/personal-account/logging-in-and-signing-up.md): Learn how to log in to your Entase personal account and understand how one account can give you access to multiple partner profiles.

## Attendees — Answers about tickets, payments and event registrations

- [Getting support for an event](https://howto.entase.com/attendees/general/getting-support-for-an-event.md): Find the organizer’s contact details to get help with a specific event.
- [Requesting an invoice for your booking](https://howto.entase.com/attendees/general/requesting-an-invoice-for-your-booking.md): Contact the event organizer to request an invoice for your booking and find their details in your confirmation email or public profile.
- [Getting a refund](https://howto.entase.com/attendees/general/getting-a-refund.md): Request a refund directly from the event organizer using the contact details in your booking confirmation or on their public profile.
- [Accessing your tickets](https://howto.entase.com/attendees/general/accessing-your-tickets.md): Open your tickets from your booking confirmation email, then add them to your wallet or download a PDF.

## Developers — API reference, SDKs and integration guides.

- [Installing the client](https://howto.entase.com/developers/js-client/installing-the-client.md): Load client.js from the Entase CDN, then create an instance. There is no package to install and no build step.
- [Opening the checkout](https://howto.entase.com/developers/js-client/opening-the-checkout.md): The book() method opens the checkout for one event, and accepts per-call overrides plus a client context you can carry through to your own systems.
- [Troubleshooting](https://howto.entase.com/developers/js-client/troubleshooting.md): The failures that come up most often when integrating the client — inline checkout falling back to a pop-up, blocked windows, missing containers and console warnings.
- [Checkout modes](https://howto.entase.com/developers/js-client/checkout-modes.md): How the client chooses between the inline panel and a pop-up window, why trusted origins decide it, and what to expect during local development.
- [Tracking and consent](https://howto.entase.com/developers/js-client/tracking-and-consent.md): Pass campaign and attribution parameters through to the checkout, and control the terms notice shown to first-time buyers.
- [Overview](https://howto.entase.com/developers/js-client/overview.md): The Entase JavaScript client opens the checkout from your own website, either as an inline panel or a pop-up window, without sending the visitor to another page.
- [Methods reference](https://howto.entase.com/developers/js-client/methods.md): The complete public surface of the Entase client — booking, event subscription, runtime getters and setters, and teardown.
- [Advanced embed options](https://howto.entase.com/developers/js-client/embed-advanced-options.md): The embed widget accepts more configuration than the copy-and-paste snippet shows, including passing client options through to the checkout it opens.
- [Events](https://howto.entase.com/developers/js-client/events.md): Listen for the checkout opening, closing and recording consent with on() and off(), and understand the one-listener-per-event rule.
- [Constructor options](https://howto.entase.com/developers/js-client/constructor-options.md): Every option accepted by new Entase(), with its default and its effect. All options are optional, and most can be overridden per booking.

## Blog — feature announcements and company news

- [Entase on Reddit](https://howto.entase.com/blog/entase-on-reddit.md): r/Entase is open — a place for organizers, marketers, and developers to ask questions, share workflows, and talk to others using the platform.
- [How to build a complete Entase organizer profile and why it matters](https://howto.entase.com/blog/how-to-build-a-complete-entase-organizer-profile.md): A complete organizer profile builds trust with ticket buyers before they ever reach checkout. Here is what to fill in and where to find each setting.
- [reEntase](https://howto.entase.com/blog/re-entase.md): A lot is new at Entase. Here’s what we’ve been building — from smarter event discovery and a redesigned catalog to a better checkout and new ways for organizers to be discovered.

## Search API

- [https://howto.entase.com/api/v1/search?q=QUERY](https://howto.entase.com/api/v1/search?q=how+to+create+an+event): hybrid keyword + semantic search over the same published content, as JSON. Optional: `&lcs=<code>` for a language, `&space=<key>` to scope, `&limit=N`. Each hit carries the title, URL and a matching excerpt; append `.md` to any result URL for its clean Markdown.

## Optional

- [llms-full.txt](https://howto.entase.com/llms-full.txt): every published article and blog post as one Markdown document