Entase gives every team member one of four predefined roles. Each role controls exactly what that person can see and do inside your account. Choosing the right role keeps sensitive settings protected while giving staff the access they need to do their job.
The four roles at a glance
| Role | Typical team member | Key restriction |
|---|---|---|
| Administrator | Co-owner, trusted manager | None |
| Moderator | Event manager, marketing lead | Cannot access partner Settings or initiate wallet withdrawals |
| Cashier | Box-office or front-of-house staff | Limited to sales, stats, coupons, and price policies |
| Usher | Door staff, ticket scanner | Validation tool only |
Administrator
Administrators have full access to every feature in your Entase account — identical to the account owner. This includes:
- All event and venue management
- Partner Settings (billing details, integrations, payout configuration)
- Initiating wallet withdrawals
- Managing the team itself, including inviting members and changing roles
Assign this role to co-owners or senior managers you fully trust with financial and account-level settings.
Moderator
Moderators can do almost everything an Administrator can, with two important exceptions:
- Cannot access partner Settings — they cannot view or change billing, integration credentials, or payout configuration
- Cannot initiate wallet withdrawals — financial disbursements remain in the hands of Administrators only
Everything else — creating and publishing events, managing orders, running reports, configuring seating, handling customer communications — is fully available.
Assign this role to event managers, marketing leads, or any staff member who needs broad operational access but should not touch financial or account-level settings.
Cashier
Cashiers have a focused set of permissions designed for box-office and front-of-house sales work:
- Box office — sell and manage tickets on behalf of customers
- Statistics — view sales reports and performance data
- Coupons — apply and manage discount coupons
- Price policies — view and apply pricing rules at the point of sale
Cashiers cannot create or edit events, access partner Settings, or manage other team members.
Assign this role to box-office agents, venue reception staff, or anyone whose primary job is processing ticket sales in person or over the phone.
Usher
Ushers have the most limited access of all four roles. They can use the ticket validation tool only — scanning or manually checking tickets at the door to mark them as used.
They cannot view sales data, access the box office, or make any changes to events or settings.
Assign this role to door staff, security personnel, or volunteers whose sole responsibility is checking tickets at entry points.
Choosing the right role
Use these questions to guide your decision:
- Does this person manage events or the account day-to-day? → Administrator (if they also need financial access) or Moderator (if they should not)
- Does this person sell tickets at a venue or over the phone? → Cashier
- Does this person only check tickets at the door? → Usher
When in doubt, apply the principle of least privilege: start with the most restricted role that still lets the person do their job, and upgrade only if needed.