Box office & Orders
Covers the box office checkout, ticket sales, booking order management, payments, refunds, and ticket delivery.
- Box office overview Learn how to access the box office checkout, navigate its two layouts, and understand seat states so you can complete reservations quickly.
- In-person sales and registrations Use the box office to select seats or ticket types, take in-person registrations, and complete sales with cash or online payment.
- Locking seats Learn how to lock seats, add optional notes and symbols, unlock individual seats from the chart, and manage locked-seat groups from the Locked seats list.
- Channels and operators Learn how Entase records where each order came from — online or box office — and who or what processed it, so you can track sales by channel and operator.
- Booking details and statuses View booking details, understand the Orders list, find bookings by search, channel, status, or date period, and learn what each booking status means.
- Booking actions Open a booking’s details to manage tickets, attendee communication, status, payments, transactions, and other available actions.
- Cancellations and refunds Cancel or refund confirmed bookings, understand payment refund handling, reverse eligible box-office changes, and cancel active payment requests.
- Edit a booking Learn how to edit an existing reservation from the box office, and what to expect when you change seats or tickets on an order.