Your balance activity is built from individual transactions — one for each ticket sale, refund, or adjustment. Understanding how transactions move from unreleased to released helps you know when funds become available in your wallet balance.
Released vs unreleased transactions
Every transaction starts as unreleased. Funds are held temporarily to cover potential refunds or disputes before being credited to your wallet balance.
A transaction becomes released once the holding period has passed:
- One-time events — funds are released 48 hours after the event ends.
- Anytime events (open-ended or on-demand experiences with no fixed end time) — funds are released 10 minutes after the transaction is made.
Once released, the amount is added to your wallet and becomes available for payout.
To see the release status for each event, go to Events balance.
The two transaction views
You can look at your transactions in two complementary ways.
All
The All view lists every transaction sorted by date, giving you a complete, unfiltered record of all activity.
- Released transactions appear normally.
- Unreleased transactions are marked in gray, so you can instantly see which funds are still in the holding period.
Use this view when you need to find or audit a specific transaction.
Statement
The Statement view is your wallet log. It shows only released transactions, ordered by release time, and displays your running wallet balance after each release.
Use this view to reconcile your wallet balance, verify that a specific release has been credited, or prepare financial records.