Editing a booking lets you change the seats or tickets on an existing reservation directly from the seating chart. Open the order you want to modify and click
How to edit a reservation
- Navigate to Orders and locate the booking you want to change.
- Click
to open the order details. - Click
— this opens the seating chart for that event, with the current selection highlighted. - Make your changes: select new seats, adjust ticket types or quantities as needed.
- Confirm the updated selection to save the changes to the order.
Online bookings — view-only chart
If the booking was placed online by a customer, the seating chart opens in view-only mode. You can inspect the current seat selection, but you cannot move or change seats from this view. To modify an online booking, you will need to cancel it and create a new one from the box office.
Important: booking code changes
Every time you save changes to an order, the last 4 digits of the booking code are regenerated. If you have already shared the booking code with the customer (e.g. for check-in or reference purposes), make sure to send them the updated code after editing.