When someone buys a ticket to your event, they often look you up first. Your organizer profile is what they find — and an incomplete one can quietly cost you sales. This guide walks through every piece of the profile, where to configure it, and what each part actually does for buyers.
Start with your general settings
The first thing to get right is your public URL handle. By default Entase generates one from your partner name, but you can change it to something clean and memorable. Go to Settings → General to update your partner profile name and customize the handle. That handle becomes part of every public link associated with your profile, so set it before you start sharing events.
Fill in your public profile
This is the page ticket buyers land on when they search for you in the Entase catalog or follow a link to your profile. It includes your description, profile photo, cover photo, and social media links.
A few practical notes:
- Description — write it for a first-time visitor. What kind of events do you run, where, and for whom? Two or three sentences is enough.
- Profile photo — use a logo or a clear image that works at small sizes. This appears next to your events in search results.
- Cover photo — a wide-format image that sets the visual tone of your page. Use something that represents your venue or event style.
- Social links — these appear on your profile and give buyers a way to verify you and follow your activity.
Once everything looks right, publish the profile. Until you do, it is not visible to the public.
Configure your ecommerce details
Buyers who need a refund or have a question about entry will look for your contact information. The Ecommerce tab in Settings is where you set your customer support details and checkout policy — the text buyers see before they complete a purchase.
This tab is also where you add your billing information and payout bank accounts, so it is worth completing early rather than scrambling before your first withdrawal.
Set up integrations and checkout branding
If you want the checkout to feel like part of your own website rather than a third-party tool, the Integrations tab lets you configure checkout branding, trusted origins, tracking pixels, and payment methods.
This is optional for getting started, but worth revisiting once your first events are live.
→ Integrations and checkout customization
Why a complete profile matters now more than ever
The Entase catalog recently gained vector search and AI-assisted discovery. Buyers can now find organizers by browsing categories and cities, not just by searching an exact name. A profile with a clear description, good imagery, and accurate social links gives the catalog more to work with — and gives buyers more reason to trust what they find.
An incomplete profile, by contrast, looks like an unfinished storefront. Buyers notice.
The full getting-started checklist — including seating charts and ticket templates — is covered in the Knowledge Center if you want to work through the whole setup in order.