The Documents section is where Entase automatically generates the financial records for your events — protocols and invoices. You don't need to request them; they are produced on a fixed schedule after each event ends.
Protocols
A protocol is a summary financial document issued automatically 24 hours after an event ends. It covers the full settlement period for that event and includes:
- Total transactions — the gross value of all ticket sales recorded for the event.
- Refunds — any amounts returned to customers during the sales period.
- Taxes due — the tax amounts calculated across all transactions.
Note: As explained in Balance overview, protocols include refunds only up to the date they were generated. Refunds issued after that point are not included. For real-time revenue figures, use Statistics.
The protocol gives you and Entase a shared, agreed record of what happened financially before the invoice is produced.
Invoices
An invoice is issued 48 hours after an event ends, once the protocol has been finalised. The invoice is based directly on the figures in the protocol, so the two documents always match.
Note: Taxes are captured at the time of each transaction, not at invoicing time. This means that by the time the invoice is generated, all tax obligations have already been settled — the invoice reflects what was collected, rather than creating a new liability.
Anytime events
For anytime events (events with no fixed end date), the standard post-event schedule does not apply. Instead:
- Protocols and invoices are issued monthly, covering all transactions recorded during that calendar month.
- Because taxes are captured at transaction time, invoices for anytime events are usually not due — the tax has already been collected incrementally throughout the month.
Finding your documents
Open the Documents section from your organizer dashboard to see all protocols and invoices. At the top of the page, use the search bar to find documents by event title, click
Each document is listed with its associated event (or billing month for anytime events), issue date, and type. Click the download button on any row to see the full document.